Business name: Matthew Iverson, sole proprietor, doing business as Infinit3i Contact for all refund and billing questions: [email protected]

Last updated: September 2, 2026

This policy covers the service sold by Infinit3i. It applies alongside the Terms of Service and the individual signed engagement contract.

How Billing Works

Understanding the billing model explains most of this policy. Infinit3i charges per valid finding, at the per-severity rate card in your signed contract. There is no upfront fee, no hourly rate, no retainer, and no subscription.

You are only invoiced after you have reviewed the report and accepted the findings. Nothing is charged before that. If no valid findings are identified in your scope, you are charged nothing at all.

Return Policy

The service is professional security testing delivered electronically. No physical goods are sold or shipped, so there is nothing to return. Questions about a charge are handled as refund requests under the sections below.

Cancellation Policy

There is no subscription and no recurring charge, so there is nothing to cancel on an ongoing basis.

You may end an engagement at any time, before or during the testing window, by emailing [email protected]. The cancellation takes effect on the date that email is received.

When you cancel	What you owe
Before the testing window starts	Nothing. No fee has been incurred.
During the testing window	Only the contracted fee for findings already reported to you and accepted as valid. Testing stops immediately; findings confirmed but not yet written up are delivered to you at no charge.
After the report is delivered	The invoice for accepted findings. Cancellation does not withdraw findings you have already accepted.

There is no cancellation fee, no kill fee, and no charge for the reserved testing window.

Cancellation by Infinit3i. An engagement is cancelled if authorization to test cannot be verified, if you cannot provide the agreed scope or access, or if the work would breach the Terms of Service. In that case nothing further is charged, and any fee already paid for findings that were never delivered to you is refunded in full.

Refund Policy

Because you pay only after accepting findings, the refund surface is narrow. A full refund of that finding’s fee is issued where, within 30 days of the invoice, you show that a billed finding:

• is not reproducible on the target as described in the report;
• was out of the written scope agreed in the contract;
• duplicates another finding on the same invoice, or an issue you had already documented or already had reported before the engagement began; or
• was billed at the wrong severity tier — in which case the difference between the two tiers is refunded rather than the whole fee.

If a charge is a straightforward billing error — wrong amount, duplicate charge, charge you did not authorize — it is refunded in full, without the 30-day limit.

Findings you accepted, that reproduce as described, and that fall inside scope are bespoke work already delivered and are not refundable as a matter of course. Fixing the underlying bug afterwards does not make the finding invalid.

This does not limit any statutory rights you have under applicable law.

How to Request a Refund

Email [email protected] with your invoice number and which finding you are disputing. No particular form or wording is required.

• Acknowledgement: within 2 business days.
• Decision: within 5 business days of acknowledgement.
• Payment: approved refunds are issued to the original payment method within 5 business days of the decision. Card refunds typically appear on your statement within 5–10 business days after that, depending on your bank.

Refunds are issued in the original currency of the payment. Infinit3i does not charge a processing or restocking fee on refunds.

Disputes and Chargebacks

If you disagree with a finding, a severity rating, or a charge, please email [email protected] first. Most billing issues are resolved within a few business days, which is faster than a card dispute.

If we cannot resolve it directly:

1. Email a written statement of the problem and the outcome you want.
2. I will respond in writing with a proposed resolution within 10 business days. Disputes about severity are resolved against the CVSS vector recorded in the report.
3. If that fails, either party may pursue the dispute-resolution process in the signed engagement contract.

If you file a chargeback with your card issuer, Infinit3i will respond with the signed contract, scope document, the report and reproduction steps for each billed finding, your acceptance of those findings, and the related correspondence. Filing a chargeback does not remove your right to contact me directly, and I will still try to resolve the underlying problem.

Card statements show charges from INFINIT3I. If you see a charge you do not recognize, email [email protected] and I will identify or reverse it.